A Quick Update Regarding Facebook Messenger Chatbots

You may have read the announcement from Facebook following the Cambridge Analylitica breach. In summary, as part of a company-wide Facebook effort focused on user privacy and maintaining the best user experience, Facebook is temporarily pausing their chatbot review process. We’re excited about this update and you should be too. What does this mean for my brand’s […]

Snaps Welcomes Ejieme Eromosele as Vice President, Customer Success

We are so thrilled to welcome Ejieme Eromosele as Vice President, Customer Success.  Ejieme comes to Snaps most recently from The New York Times. In her role as Managing Director of Customer Experience, she was responsible for building customer experience capabilities to propel The Times in their digital subscription model, into a modern consumer brand […]

SXSW 2018 Recap – Bots & BBQ

Thank you, Austin for a great 2018 South by Southwest! It was a terrific week with a few main highlights: SXSW Survival Guide Chatbot & Emoji Keyboard:  As AdWeek said about them, “Want to Know Which SXSW Events Are Must-Sees? Ask This Chatbot ‘Survival Guide’ aggregates the best panels and parties. Making sense of SXSW—and figuring […]

If You’re Considering CRM Marketing Automation, Use a Chatbot

Automated marketing solutions are set to transform the digital advertising landscape. According to Chatbot Magazine, marketing automation refers to software that aims to automate marketing actions, such as staying in touch, managing contacts, and campaign management. Overall, this CRM marketing strategy gives audiences the right information at the right time and assists businesses on gathering […]

Why Chatbots are a Great Tool for Surveys, NPS, and Customer Service

“Yes, I would love to take your survey!” said no one ever. Gathering feedback from a large group is always difficult, especially when most audiences aren’t usually keen on taking time out of their day to share their experiences, unless those experience have either been incredible or terrible. Anytime an experience falls somewhere in the […]

Snaps Integrates With Adobe Campaign To Enhance Leading Enterprise Brand’s Messenger Chatbots With CRM Data

With this integration, Adobe Campaign customers can further extend their campaign channel to Facebook Messenger, Twitter DM, Skype, and other platforms Today we formally announce an integration with Adobe Campaign, part of Adobe Marketing Cloud. Snaps enterprise chatbot platform empowers marketers to segment and engage customers through conversation across messaging and voice apps. One benefit of […]

Snaps Integrates With Yext To Enhance Enterprise Brand’s Messenger Chatbots

The integration lets consumers discover a brand’s store hours, nearest location and more when chatting with a brand in Facebook Messenger. Today, we’re so thrilled to announce our partnership with Yext. At Snaps, our enterprise chatbot platform empowers marketers to segment and engage customers through conversation across messaging and voice systems. One benefit of Snaps platform […]

Airlines are Using Chatbots to Streamline the Customer Experience

Airlines are rarely known for their customer service: Canceled flights, delays, overbooked flights, those ever-rising baggage fees, etc. and you understand how customers can get frustrated. In hopes of make flying a more seamless experience and improve airline customer service, aviation companies are looking to new technology to market their products while helping fliers find […]

You Can Now Customize Your Brand’s Facebook Messenger Customer Chat Plugin!

Last week, Facebook announced two exciting new features that allows brands customize their customer chat plugin to match the brand’s voice and color scheme: customized greetings and customized theme color. At Snaps, we think Messenger Customer Chat is one of the most innovative new solutions for brands. We wrote about it depth here. As a refresh, Customer Chat […]