A Quick Update Regarding Facebook Messenger Chatbots

You may have read the announcement from Facebook following the Cambridge Analylitica breach. In summary, as part of a company-wide Facebook effort focused on user privacy and maintaining the best user experience, Facebook is temporarily pausing their chatbot review process. We’re excited about this update and you should be too. What does this mean for my brand’s […]

Snaps Welcomes Ejieme Eromosele as Vice President, Customer Success

We are so thrilled to welcome Ejieme Eromosele as Vice President, Customer Success.  Ejieme comes to Snaps most recently from The New York Times. In her role as Managing Director of Customer Experience, she was responsible for building customer experience capabilities to propel The Times in their digital subscription model, into a modern consumer brand […]

How Chatbots are Changing Telecommmunications

By definition, telecommunications is the transmission of signs, signals, messages, words, writings, images and sounds or information of any nature by wire, radio, optical or other electromagnetic systems. It occurs when the exchange of information between communication participants includes the use of technology. Telecommunications has evolved dramatically over the last century – from radio, to […]

Make it Easier for Customers to Book a Flight With an Airline Bot

Competition is a constant in the airline industry. That’s one reason providing high-quality customer service is a must. The easier it is to book a flight with your airline, the greater the odds customers will choose it. That’s where chatbots for airlines come in. Technological advances have allowed developers to create airline bots that can […]

SXSW 2018 Recap – Bots & BBQ

Thank you, Austin for a great 2018 South by Southwest! It was a terrific week with a few main highlights: SXSW Survival Guide Chatbot & Emoji Keyboard:  As AdWeek said about them, “Want to Know Which SXSW Events Are Must-Sees? Ask This Chatbot ‘Survival Guide’ aggregates the best panels and parties. Making sense of SXSW—and figuring […]

How Chatbots Bring New Revenue Streams for E-commerce Brands

The age of artificial intelligence is upon us. In fact, it is expected that global revenue from artificial intelligence will grow from $643.7 million in 2016 to $36.8 billion by 2025. A big portion of this revenue will be thanks to retail. Thanks in large part to chatbots for retail, the average shopper is experiencing AI as […]

Take Advantage of Messaging Apps With These Marketing Tips

With the rise of social media, we have seen the rise of new digital marketing trends in 2018. Brands are advertising on Facebook, Snapchat, Instagram and beyond to stay in touch with their customers and reach the right audiences. However, the channel worth watching is conversational marketing and businesses need to keep up. It goes […]

Here’s Why Chatbots are the Best AI Marketing Automation Tool

When looking to converse with customers – whether it be for customer service or sales purposes – looking to an AI marketing automation platform can help enhance the experience. With a conversational marketing strategy that uses messaging apps to reach users, your customers will be using something that is both easy and familiar. There are various […]

If You’re Considering CRM Marketing Automation, Use a Chatbot

Automated marketing solutions are set to transform the digital advertising landscape. According to Chatbot Magazine, marketing automation refers to software that aims to automate marketing actions, such as staying in touch, managing contacts, and campaign management. Overall, this CRM marketing strategy gives audiences the right information at the right time and assists businesses on gathering […]