Why Chatbots are a Great Tool for Surveys, NPS, and Customer Service

“Yes, I would love to take your survey!” said no one ever. Gathering feedback from a large group is always difficult, especially when most audiences aren’t usually keen on taking time out of their day to share their experiences, unless those experience have either been incredible or terrible. Anytime an experience falls somewhere in the […]

Snaps Integrates With Adobe Campaign To Enhance Leading Enterprise Brand’s Messenger Chatbots With CRM Data

With this integration, Adobe Campaign customers can further extend their campaign channel to Facebook Messenger, Twitter DM, Skype, and other platforms Today we formally announce an integration with Adobe Campaign, part of Adobe Marketing Cloud. Snaps enterprise chatbot platform empowers marketers to segment and engage customers through conversation across messaging and voice apps. One benefit of […]

Snaps Integrates With Yext To Enhance Enterprise Brand’s Messenger Chatbots

The integration lets consumers discover a brand’s store hours, nearest location and more when chatting with a brand in Facebook Messenger. Today, we’re so thrilled to announce our partnership with Yext. At Snaps, our enterprise chatbot platform empowers marketers to segment and engage customers through conversation across messaging and voice systems. One benefit of Snaps platform […]

Airlines are Using Chatbots to Streamline the Customer Experience

Airlines are rarely known for their customer service: Canceled flights, delays, overbooked flights, those ever-rising baggage fees, etc. and you understand how customers can get frustrated. In hopes of make flying a more seamless experience and improve airline customer service, aviation companies are looking to new technology to market their products while helping fliers find […]

You Can Now Customize Your Brand’s Facebook Messenger Customer Chat Plugin!

Last week, Facebook announced two exciting new features that allows brands customize their customer chat plugin to match the brand’s voice and color scheme: customized greetings and customized theme color. At Snaps, we think Messenger Customer Chat is one of the most innovative new solutions for brands. We wrote about it depth here. As a refresh, Customer Chat […]

Marriott Makes More Room For Chatbots To Enhance Guest Experiences

(This article originally appeared in Mobile Marketer here.) Marriott International is building on its early use of chatbots to enhance guests’ experience through Facebook Messenger and Slack by adding WeChat and Google Assistant as additional channels. The travel and hospitality firm announced in September the ChatBotlr, a chatbot for its Aloft hotel brand that uses artificial intelligence to […]

8 Benefits to Investing in a Chatbot Instead of An App

No matter what industry you work in, you need to offer your customers opportunities to interact with your business efficiently. In recent years, many organizations have developed their own apps for this very purpose. However, apps don’t offer the kind of personalized or conversational service that comes from interacting with an individual. That’s why you […]