Why 1:1 Automated Chat is Poised to Dominate 2019

This Post Was Originally Published on Sprinklr’s Blog on December 18, 2018. Social networks exploded, in large part, because they empowered individuals to interact with large groups of people at once. Recently, however, more and more users are harnessing social platforms for one-on-one conversations – especially with brands. It may be hard to believe, but […]