Customer Service Automation

Never Leave a Customer Waiting

Make AI your first line of defense for customer service needs. Snaps NLP technology delivers on the promise of answering customer questions quickly and accurately.

Always-On, AI-Powered Customer Experience

Seamlessly handle routine inquiries by automating common flows including frequently asked questions, order shipping status, returns, exchanges and basic account management.

Case Study

How a Global Luxury Fashion Retailer Decreased its Service Volume By 55%

Download the Case Study ➔

Seamless Handoff to Service Teams

Create a frictionless partnership between AI and human service teams, across all of your channels with the Snaps Conversations API. Our handover protocol provides context to agents so the experience is seamless for the customer and efficient for your team.

Integrate With Your Care Solution
Learn More About Snaps Integration with Sprinklr ➔

Proactive Shipping Updates

75% of shoppers expect proactive communication about their package. Make that a reality by integrating mobile messaging into your channel mix, delivering real-time updates to your customers in channels where they are spending most of their time.

Snaps helped us shape the future of communications in Service.
- Larry Rodgers, Sr. Director Digital Experience at Nike