Case Study

How Global Fashion Retailer Reduces Service Volume by 55% with AI Assistant

Download the case study to learn how this iconic, global brand is leveraging digital media solutions to enhance customer service and gain momentum in today’s challenging retail environment.

Overview

The company’s global social team honed in on a need to ensure that its voice and experience were clearly on brand, while still delivering business impact including service deflection, sales and loyalty signups. With Snaps the brand saw:

  • 55% Reduction in Inbound Service Volume

  • 90% Containment Rate