Snaps Is The Only Enterprise Chatbot Provider Mentioned In The Latest Forrester Report: Customers Want Convenience, Not Conversation

Today, we’re excited to announce Snaps’ featured inclusion in the latest Forrester Report, “Customers Want Convenience, Not Conversation”. In the Forrester report, they recognized that “digital business leaders should only build conversational interfaces where they offer more convenience than existing means of interacting with customers.” Here’s our brief overview of the report, and you can […]

Snaps & Sprinklr Integration Provides A Seamless Handoff Between Chatbots And Customer Care Agents

This Press Release Was Originally Published on Sprinklr’s Blog on September 12, 2018. We’re so thrilled to announce the new integration with Sprinklr, the world’s #1 social media management platform.   Sprinklr and Snaps are solving a brand’s biggest bot challenge by developing a new agent handoff for brands to manage the transition between automated and […]

What WhatsApp’s New API Means For Enterprise Brands

Last week, WhatsApp announced its first revenue-generating enterprise product. They unveiled a WhatsApp Business API to let businesses respond to messages from users for free for up to 24 hours, but will charge them a fixed rate by country per message sent after that. WhatsApp said on their official blog, “As we announced last year, WhatsApp is building new […]

How Chatbots Can Pair With Email to Achieve Your Marketing Goals

Advances in artificial intelligence are changing the ways businesses are able to communicate with their audiences and it is proving to be very effective. As a result, chatbots are becoming one of the best ways to engage customers. Recently, we have seen a lot of articles that discuss chatbot marketing vs. email marketing. Since chatbots […]

Expanding the Funnel Beyond Email With Chatbots-101

There comes a time when a marketing channel is no longer as effective as it once was. Where previously considered powerful and on the cutting edge, a channel will start to see an increase in competition and costs. As a result, it will then begin to become less effective. It’s a challenge many marketers face, […]

Improve Member Retention With Fast and Efficient Insurance Chatbots

When you work in the insurance industry, much of what you do involves interacting with customers. Whether you’re assisting a new customer to select the ideal plan for their needs or helping an old customer understand their coverage, odds are good a large portion of your day is spent addressing client needs. Sometimes, these interactions […]

Examples of Successful E-Commerce and Shopping Chatbots

Chatbots are changing the face of retail. They are offering consumers better experiences when it comes to shopping, customer service, product selection and more. For brands, a shopping chatbot a great way to engage with customers and boost sales. Here are a few chatbot examples from companies that are using the AI tech to expand […]