What WhatsApp’s New API Means For Enterprise Brands

Last week, WhatsApp announced its first revenue-generating enterprise product. They unveiled a WhatsApp Business API to let businesses respond to messages from users for free for up to 24 hours, but will charge them a fixed rate by country per message sent after that. WhatsApp said on their official blog, “As we announced last year, WhatsApp is building new […]

How Chatbots Can Pair With Email to Achieve Your Marketing Goals

Advances in artificial intelligence are changing the ways businesses are able to communicate with their audiences and it is proving to be very effective. As a result, chatbots are becoming one of the best ways to engage customers. Recently, we have seen a lot of articles that discuss chatbot marketing vs. email marketing. Since chatbots […]

Expanding the Funnel Beyond Email With Chatbots-101

There comes a time when a marketing channel is no longer as effective as it once was. Where previously considered powerful and on the cutting edge, a channel will start to see an increase in competition and costs. As a result, it will then begin to become less effective. It’s a challenge many marketers face, […]

Improve Member Retention With Fast and Efficient Insurance Chatbots

When you work in the insurance industry, much of what you do involves interacting with customers. Whether you’re assisting a new customer to select the ideal plan for their needs or helping an old customer understand their coverage, odds are good a large portion of your day is spent addressing client needs. Sometimes, these interactions […]

Examples of Successful E-Commerce and Shopping Chatbots

Chatbots are changing the face of retail. They are offering consumers better experiences when it comes to shopping, customer service, product selection and more. For brands, a shopping chatbot a great way to engage with customers and boost sales. Here are a few chatbot examples from companies that are using the AI tech to expand […]

Using Chatbots to Style Your Wardrobe

You likely already know that chatbots can handle a wide range of basic customer service tasks. What you might not know, however, is that they’re also very useful for fashion retail brands who are hoping to offer their customers additional valuable services through conversational commerce. With a fashion chatbot, users have access to their very […]

Connect With Your Customers Directly on iMessage With Apple Business Chat

Apple Business Chat is the tech giant’s answer to existing popular messaging services like Facebook Messenger. Through the Apple Business Chat API, customers may contact businesses directly via the Messages app, as well as through Maps, Safari, Search, and even Siri. This offers companies the opportunity to conveniently reach their audiences. Because many people already […]

A Healthcare Chatbot is What You Need for Your Business and Your Customer Service

Healthcare providers of all sizes devote a lot of time, money, and resources to customer service. They have to: When you’re addressing someone’s medical needs, making sure they can easily schedule appointments, ask questions, and contact their physicians is essential. However, it’s also inefficient. That’s why providers have begun using technological innovations like healthcare chatbots […]